Post by shiyabul on Aug 19, 2024 10:28:38 GMT
Why wouldn’t a contact center hire more reliable, less expensive, productive, and competent employees? Contact centers need to rethink their employer value proposition to capitalize on the value of mature employees. They can take four steps to begin the transformation: Invest in continuous education and training. Many contact centers have ready-built training and development infrastructure that can scale to support older workers with modest effort.
Educate employees about ageism and how unconscious biases https://lastdatabase.com/ can negatively impact others. Although unintentional, bias affects all of us. In my experience, many contact center supervisors discount the talents of older workers, wrongfully thinking that they lack the technical skill or speed to deliver the expected results. Create and enforce age-inclusive policies to protect workers from age discrimination.
Contact centers must create policies and hold themselves accountable for action. They must abandon the myth that older workers are albatross on company resources, and they must do so quickly if they wish to remain competitive in the future. Actively provide career paths for all workers. Do people stop caring about advancement when they turn , , , or ? Although some older workers may prioritize things over promotion, others won’t.