Post by account_disabled on Mar 11, 2024 5:20:54 GMT
After all, it is about fulfilling, in practice, everything that was presented at the time of sale. Therefore, as important as building loyalty and keeping customers engaged is having tools that make the purchasing journey more organized and effective.0 That's where CRM (Customer Relationship Management) comes in , a concept that has gone beyond theory and become a valuable tool for storing and managing customer data and information .
As it is a resource that offers a series Chinese UK Phone Number List functionalities, it is essential to have training and courses capable of preparing marketing and sales professionals to make the most of this technology. Do you want to stay up to date with the best CRM courses? Keep reading and follow the tips! What is CRM? CRM: what is it and how does it work? Customer Relationship Management, which in literal translation means Customer Relationship Management, is the concept used to define good practices throughout the sales funnel .
From the moment of purchase to the use of the service or product, customer focus is a decisive factor in ensuring their loyalty and satisfaction with the company. Therefore, as a company grows and gains new customers, it is necessary to rely on technology to support important information, ensure team productivity and automate complex processes. In practice, the tool works from lead entry to contract formalization, storing contact data and serving as support for searching for information at the time of negotiation .